Order acknowledgment

To place an order for products at the online store, simply add the products you wish to your shopping basket and proceed to check out. Once the payment is completed, you will receive an email confirming your order as well as a receipt against your payment.

Delivery

All items placed under your order, will be delivered to your school as per the terms and conditions of the delivery schedule agreed with the school. A cut off date for orders will be determined with the school to ensure that you receive the order on time. Delivery for any order placed after the cut off date will depend on stock availability and may take up to 4 weeks for delivery. The school will arrange to hand over the item(s) related to your order to the student.

Refund Policy

Request for refund can be made up to 7 days from confirming your order. If the request is not received within the indicated period above, your order will be delivered to the school and the Return Policy will apply.

Return Policy

After receiving your order and if you change your mind and wish to return your product(s), you may do so providing you inform us no later than 7 days of delivery to the school by contacting and returning the product(s) along with receipt of the purchase to the school administration. Products should be returned sealed in their original packaging and unopened. If the product has been opened, you will not be able to return it. Upon inspection of the returned items and subject to our approval based on the terms of return mentioned above, we will issue a refund within 30 days.

If your product develops a fault

All products purchased will carry a standard one* year limited manufacturer warranty from the main vendor. Accessories, such as covers, cases, cables, adapters, do not carry a warranty. The warranty will be provided through designated service centers or service providers.
* Unless an AppleCare Protection Plan is purchased along with your product to extend the warranty coverage.  

Accepted payment methods

You can pay for products online using most major debit or credit cards accepted in the UAE.

Contact us

Contact the school if you have any questions about the status of order. Provide your order reference number for tracking.